Returns Policy

Should you need to return your item(s), we need to be notified within 14 days of the delivery date. If you have created a user account then you can arrange returns via the ‘Account Management, Order History’ and selecting the relevant order and item you wish to return, otherwise you can simply email including your order reference number (SLG*****), the item(s) you would like to return and the reason for the return. We will reply with an an authorised returns number and details on how you can send your item back to us. Items should be returned in unused condition & in the original packaging, due to the nature of our products a restocking fee may apply. Unfortunately delivery charges are not refundable, where items are ordered incorrectly. Please note that we reserve the right to refuse any items returned without an authorised returns number. Normally All refunds will be processed within 7-10 working days on receipt of returned goods.

If you have any queries regarding returns please call us on 0117 9381 600 and ask for our returns department.

Chain slings & Wire rope slings are custom made to order so are not covered by our returns policy. Please ensure when ordering all measurements and capacities are correct as we are unable to refund on these products.

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Can I return something even if it’s not faulty?

You are able to return an item if it's not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a brand new saleable condition complete with the original un damaged packaging.

Certain items are excluded from our ‘unwanted’ items returns policy, such as custom made to order items such as chain slings, wire ropes hoists. Please contact us for a full list of excluded items.

Refunds Policy

What if you haven’t received your refund yet but have returned your item….

Normally All refunds will be processed within 7- 10 working days on receipt of returned goods.

Refunds to PayPal can take 5-10 working days, whilst Refunds to a credit / debit card can take 3-5 working days, (working days Monday-Friday).

If you have not received your refund within this time, please contact us.

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